Your privacy is very important to us. Please read below to see how Dumbarton Direct handles information.
This Website is owned by Dumbarton Direct, a trading name of Provan Sports Limited (hereafter “Business”), a Company registered in Scotland.
Please read this Policy carefully before sharing any personally identifiable information described below.
By using, registering or placing an order on this website at https://www.dumbartondirect.co.uk, you consent to the collection, use and transfer of your information under the terms of this policy. Since this is a growing website and because Internet technologies are constantly evolving, this Policy is subject to change at any time and any changes will be posted on this page.
This Policy works hand-in-hand with the Terms and Conditions of Use, found elsewhere on the website.
For the purposes of the Data Protection Act 1998, the Data Controller is Provan Sports Limited, 43 Carlyle Avenue, Hillington, Glasgow, G52 4XX.
What personally identifiable information does the Business collect and how is it used?
When you visit, register or order products or services on https://www.dumbartondirect.co.uk you may be asked to, or of your own volition, provide information from which you can be identified, including your name, email address, home or business address etc as well as text you may upload and other technical data such as the IP address of the machine you use. The Business will not collect such information from users while they use the website unless they voluntarily provide it to us and authorise us to collect such information. Users may provide other information about themselves from which they can be identified.
The Business may use or disclose all such information in order to:
- fulfill a sale of a product or service including sharing such information with its partners and suppliers
- carry out the service as requested by you
- support marketing activities
- to enable site visitors to participate in interactive features of your service, when they choose to do so
- to respond to other inquiries or requests by you
- to provide information about specials, sales or new products or services that you will introduce in the future.
- obtain analysed information and will retain such information for the following period of time: Due to HMRC rules and regulations, we are legally obliged to retain customer records for 6 years.
We may also disclose personally identifiable information in the establishment or exercise of legal rights or defences against legal claims, to comply with applicable laws or regulations, to comply with a valid legal process, such as a search warrant, subpoena or court order or to investigate suspected fraud or a violation of our Terms and Conditions of Use. We will never sell user information to any 3rd-party not affiliated with the Business, without your specific and unambiguous consent, except in connection with the sale or merger of the Business or the division responsible for such services provided.
The user may ‘opt out’ by contacting customer service at: email@example.com
The Business may, from time to time, send or post surveys or requests for your feedback in order to help us make our website and services better. Any responses we receive from users will be used only to evaluate our website and services and no personally identifiable information from respondents will be shared with any non-employees of Business, except that information provided in the Feedback/Comments areas.
If you are chosen for a promotion or as a winner in a contest, you give the Business permission to use your name, image, and other information about you, for marketing purposes.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
What non-personally identifiable information does the Business collect and how is it used?
The Business collects and tracks certain non-personally identifiable information, including, but not limited to, IP numbers and browser type, access times, domain names, usage habits and other information which does not specifically identify any individual.
Does Dumbarton Direct have a newsletter?
The Business regularly sends out a Newsletter via email (hereinafter "Newsletter") to all Users (unless they have ‘opted-out’). In these Newsletters, we may inform you about new features from Dumbarton Direct and about the upcoming week’s events or special promotions.
The user may choose to unsubscribe from the Newsletter at any time by sending an email to Customer Service at firstname.lastname@example.org
Disclosure of your information
The information you provide to us may be accessed by or given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at email@example.com.
You agree that we may disclose your identity and contact details to (1) any third party who claims to us that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights or their rights of privacy, and (2) to other companies and organisations for the purposes of fraud protection and credit risk reduction.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.