CONSUMER RIGHT OF RETURN AND REFUND
This clause only applies if you are a consumer.
If you are a consumer, you have a legal right to cancel a contract during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.
However, this cancellation right does not apply in the case of:
any made-to-measure or custom-made products or products made to your specification or clearly personalised;
newspapers, periodicals or magazines;
perishable goods, such as food, drink or fresh flowers;
software, DVDs or CDs which have a security seal which you have opened or unsealed.
All goods supplied by Dumbarton Direct are from official sources and are covered by the normal manufacturer's warranty. If an exchange or refund is required then the items should be returned to us in their original condition and packaging within 28 days of your purchase.
Unfortunately, we cannot accept a returned item that has been personalised unless it is a fault of the manufacturer. This does not affect your statutory rights.
In all cases, the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return. The goods are your responsibility until they reach our warehouse.
BEFORE returning any items. Return of items will be at your own cost and risk. We recommend you use a tracking service as we cannot be held responsible for items lost in the post.
We will refund the monetary value of the goods returned to us, at the price you purchased them. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.
RETURN TO: Pitch Teamwear, 43 Carlyle Avenue, Hillington, Glasgow, G52 4XX
or email email@example.com